How can we help you?

We have compiled some of the most frequently asked questions from our clients to help provide you with the information you need to fully enjoy your spa experience. From our services and amenities to our policies and procedures, we hope this page will answer any questions you may have and help you make the most of your time with us. If you have any additional questions, please feel free to contact us and we will be happy to assist you.

General Questions

Life happens, we understand. Should you need to cancel your appointment, we require notification 12 hours in advance. Full payment is required should cancellations be received after this time.

Yes. SIR has a private treatment suite for women, complete with a private rain forest shower. SIR can also schedule simultaneous treatments for couples. The rooms are separate since a shared treatment room distracts you from enjoying your full relaxation experience. Massage followed by dinner at one of Andersonville’s many excellent restaurants makes for a great date night. Our Guest Services team can assist with restaurant recommendations and reservations.

In the event you are not satisfied with your purchase, SIR Spa will be happy to accept returns within 30 days of purchase with a valid receipt. When items are purchased as a set, we can only accept returns on the complete set (no individual items). All refunds will be issued as a spa credit for future purchase.

SIR Spa does not have a designated parking lot for guests. Street parking is available but is metered Monday through Saturday. Should your spa visit exceed 3 hours, please notify a Guest Service Representative and SIR Spa will pay additional time for your parking meter, complimentary.

Tipping is optional, but it is customary to reward good service from therapists and technicians with a gratuity. Gratuities typically range from 15% to 20% of the service price.

A birthday bash, a company party, or grooming the Groomsmen. You can celebrate and enjoy your special event with full spa services and amenities. Contact SIR with your event date and number of guests, and the SIR Guest Services team will work with you to provide several options.

If you are receiving massage or a body treatment like a scrub or wrap, SIR provides full spa gear including robes and sandals. Beneath your robe, it’s your choice. Some guests prefer to keep boxers on, while others prefer off. Throughout your treatment, your therapists will ensure you are properly covered and draped with sheets or towels at all times. If you’d prefer to undress in your treatment room and not in locker room, simply inform Guest Services at check-in and they will guide you directly to your treatment room.

SIR accepts Visa, MasterCard, American Express, Discover, SIR Spa gift certificates, Spa Finder gift certificates, and of course, cash. SIR does not accept personal checks.

Waxing Questions

Warm wax is applied to the hair and then a cloth strip is lightly pressed onto the wax. The strip is quickly pulled off and the hair is uprooted.

Everybody has this on their minds when they come in for their first waxing treatment! In the movie, they didn’t wax according to a protocol; it was waxing for the most comical effect. The first time you get waxed, it can be uncomfortable, but it gets better with each visit. Of course, it also depends on how much hair you have. While it will most likely never be a pleasurable experience for most, people that get waxed with regularity often are able to close their eyes and relax. If you take ibuprofen about an hour beforehand, that can help minimize some of the pain.

No, the hair growth needs to be about 1/4″ long for body hair and about 1/8″ for eyebrows and hair on the ears. The wax has to have something to hold onto in order for it to be uprooted.

That depends on every individual person, but with the majority of people it will take about 6-10 weeks for all of the hair you have waxed to reappear. All of it does not grow back at the same rate.

No. Actually, if you continue to wax with regularity, it will eventually slow down the hair growth and damage some of the follicles which will inhibit hair growth.

Yes, and sometimes there is some swelling, depending on your skin’s level of sensitivity. It goes away in a few hours for most people and is normal. The payoff of having a smooth back, groomed eyebrows, etc. is worth it for most.

Yes, using a scrub on the part of the body that is getting waxed helps immensely. Avoiding saunas, hot steamy showers and tanning for a few days afterwards helps as well. But the most important thing is to use a treatment 1-2 times a day for a week after waxing. I like Tend Skin Solution, its amazing. It is used for ingrown hairs , razor bumps and post waxing/shaving. Our Estheticians use it here after you are waxed and is also available for purchase at the front desk.

It’s not a good idea for the 48 hours prior or afterwards. Why would you want to make your skin more sensitive?

Everyone’s level of sensitivity varies. If you think that you might be sensitive, then let us know and we can do a patch test. If you use a lot of AHAs or BHAs, or are on certain medications for acne, or use certain steroids, you might be more prone to sensitivity. It also depends on what is getting waxed. Someone who uses a topical acne prescription might not want to get their eyebrows groomed, but their back and neck could be fine.