What is your cancellation policy?
Life happens, we understand. Should you need to cancel your appointment, we require notification 12 hours in advance. Full payment is required should cancellations be received after this time.
Can women come to SIR?
Yes. SIR has a private treatment suite for women, complete with a private rain forest shower.
SIR can also schedule simultaneous treatments for couples. The rooms are separate since a shared treatment room distracts you from enjoying your full relaxation experience. Massage followed by dinner at one of Andersonville’s many excellent restaurants makes for a great date night. Our Guest Services team can assist with restaurant recommendations and reservations.
Can I return grooming products purchased in the Spa Boutique?
In the event you are not satisfied with your purchase, SIR Spa will be happy to accept returns within 30 days of purchase with a valid receipt. When items are purchased as a set, we can only accept returns on the complete set (no individual items). All refunds will be issued as a spa credit for future purchase.
Is parking available?
SIR Spa does not have a designated parking lot for guests. Street parking is available but is metered Monday through Saturday. Should your spa visit exceed 3 hours, please notify a Guest Service Representative and SIR Spa will pay additional time for your parking meter, complimentary.
Do I tip? How much should I tip?
Tipping is optional, but it is customary to reward good service from therapists and technicians with a gratuity. Gratuities typically range from 15% to 20% of the service price.
Can I host a party at SIR?
A birthday bash, a company party, or grooming the Groomsmen. You can celebrate and enjoy your special event with full spa services and amenities. Group packages are available for groups of 4 or more. Contact SIR with your event date and number of guests, and the SIR Guest Services team will work with you to provide several options.
What do I wear?
If you are receiving massage or a body treatment like a scrub or wrap, SIR provides full spa gear including robes and sandals. Beneath your robe, it’s your choice. Some guests prefer to keep boxers on, while others prefer off. Throughout your treatment, your therapists will ensure you are properly covered and draped with sheets or towels at all times.
If you’d prefer to undress in your treatment room and not in locker room, simply inform Guest Services at check-in and they will guide you directly to your treatment room.
What do you take for payment?
SIR accepts Visa, MasterCard, American Express, Discover, SIR Spa gift certificates, Spa Finder gift certificates, and of course, cash. SIR does not accept personal checks.